Shipping & Returns
Shipping Policy
Our store is committed to providing a fast, secure, and transparent shipping process. After payment confirmation, your order will be processed and shipped within the timeframe informed at checkout.
Delivery times vary depending on the destination address and the shipping method selected. This information will be displayed before you complete your purchase.
A tracking number will be sent by email as soon as your order is dispatched, allowing you to track your delivery in real time.
Occasional delays may occur due to external factors such as weather conditions, strikes, or logistical issues. However, our support team is always available to assist and answer any questions.
If you experience any issues with shipping, please contact our customer service with your order number so we can help as quickly as possible.
Return & Exchange Policy
Our store values customer satisfaction. If you are not satisfied with your purchase, you may request a return or exchange within the timeframe established in our policy.​
The product must be in perfect condition, with no signs of use, and accompanied by the original packaging and all accessories provided.
To request a return or exchange, please contact our customer service with your order number and the reason for the request. Our team will provide all the necessary instructions for the process.
After receiving and inspecting the product, the exchange or refund will be processed according to the payment method used at the time of purchase, within the specified timeframe.
In cases of defective products or shipping errors, the return costs will be covered by the store.